If the instructor is unable to see you, please check the following:
- Your microphone and webcam are connected. If they are connected, please check step 2.
- If your microphone and webcam are connected, then check that Chrome has permissions to use the webcam and microphone for HowNow.
To check that Chrome has permission, go to your Chrome settings -> Advanced Settings -> Content Settings. From here, scroll down till you see the Microphone and Camera options. Make sure that these are allowed.